Library Library Navigator Executive Interviews General Industry Updates Credit Card Issuing Merchant Acquiring Retail Services FinTech Payments Tracking Mobile Payments Mobile “Pay” Summaries Starbucks Highlights PayPal Updates Study of Mobile Banking & Payments Home > Library > Navigator Navigator Newsletter March 2017 A Conversation with Bart Schaller, EVP and Chief Marketing Officer, Synchrony Financial Benchmarking Debit Issuer Performance – 2014 to 2016 A Conversation with Finance Pioneer and Blispay Founder, Greg Lisiewski Changes in European Card Products Since 2015: Not Always As Expected Canada Doubles Down on Fintech Open APIs: A Strategic Opportunity for Banks Europe’s New Rules on Strong Authentication and Account Access Meet the Industry Half Way Federal Reserve Releases Payments Studies Payments Innovation in the Petroleum Sector January / February 2017 A Conversation with Luca Bassi and Jeffrey Paduch, Managing Directors, Bain Capital Private Equity and Advent International Omni-Channel Payments Becoming a Reality in Europe, But More Work to be Done Q4 2016: U.S. Credit Card Issuer Snapshot Our Quick Take on the New Amazon Prime Rewards Visa Signature Card Mobilizing the Retail Experience: A Discussion with Ashok Narasimhan, Co-Founder & CEO of OmnyPay 2016 Canadian Issuer Update: Growth Continues, Profitability Normalizes 2016 Holiday Season Market Scan OCC Contemplates National Bank Charters for Fintech Companies November / December 2016 A Conversation with Dennis Jones, CEO, Judo Payments Sizing and Profiling In-App Payments EMV Becomes a Consumer Reality: Tracking the Increase in Chip-Based Transactions Holiday Retail Sales: A Big Step for Online and Mobile A Quick Test Drive of the Uber Gift Card…Use Cases Abound FinTech Spotlight: A Conversation with Zach Perret, CEO, Plaid Social Payments: An Opportunity for Banks Discover’s Personal Loan Strategy: More Contrarian Than FinTech Tracking Major Developments Among Canadian Mobile Wallets October 2016 A Conversation with Mike Simpson, Co-brand and Affinity Products Executive for Bank of America Q3 2016: U.S. Credit Card Issuer Snapshot Will PSD2’s Strong Authentication Requirements Kill Today’s Frictionless Checkout? Q2 2016: U.S. Fleet Card Issuer Performance Snapshot Controversial Payroll Card Final Ruling Released Regulatory Update: Merchant Acquiring Industry Issuer Survey Shows Fraud Losses Rising on Debit, Falling on Credit September 2016 The Value of a Combined Issuing and Acquiring Partner for Merchants: A Conversation with Kimberly Fitzsimmons, U.S. President of Enterprise and eCommerce, Chase Commerce Solutions Mobile Banking and Payments among the Top 100 U.S. Banks Segmenting the Credit Card Banks by Credit Risk Sears Canada: A Quick Look at Performance Without a Credit Program T&E Gift Cards – Is Digital the Key to Unlock Growth? Contactless Cards Work: Evidence from Developing and Mature European Card Markets August 2016 A Conversation with Scott Grimes, CEO & Co-Founder, Cardlytics Mobile Payments Study Highlights Opportunities for Banks Q2 2016: U.S. Credit Card Issuer Snapshot Overturned Interchange Settlement Increases Uncertainty A Surge of Retail and T&E Credit Card Launches NSF/OD Fees Important to Banks Large and Small Six Months after Interchange Regulation in the EU: How Have Card Products Changed? U.S. Acquirers Continue to Enter the Latin American Market Mastercard Acquisition of Vocalink Strengthens UK, Adds ACH June/July 2016 A Conversation with Maria Gracheva, CEO, Yandex.Money Brexit: A First Take At What We Are Watching A Case for Change in the U.S. Acquiring Industry Q1 2016: U.S. Fleet Card Issuer Performance Snapshot Proliferation of Mobile Wallets Continues Parsing Through the Conflicting Views on Retail Card Growth May 2016 A Conversation with Curt Hess, CEO of Barclaycard US New Consumer Research Highlights the True Cost of Cybercrime — and Cybercrime Prevention A Look at the Evolution of Target’s REDcard Product Suite Open-Loop Prepaid Will Play a Role in Next Loyalty Move by Starbucks Gas Cards Attempt to Fight Through Strong Headwinds Acceptance Considerations for the E-Commerce Market in Latin America April 2016 A Conversation with Jim Geeslin, Chief Strategy Officer for U.S. Bank’s Retail Payments Business Sizing Up Software-Oriented Distribution for Acquirers Q1 2016: U.S. Credit Card Issuer Snapshot Tracking the Increasing Adoption of Mobile/P2P Payments Card Product Changes in Europe in Light of Interchange Regulation P2P Providers Search for Sustainable Business Models, Differentiation The Performance of Financial and Payment Company IPOs Over Half of FI Fraud Losses A Result of Counterfeit Fraud March 2016 A Conversation with Bruce Weinstein, President, CEO, and Member of the Board of Directors for Genesis Financial Solutions Benchmarking U.S. Debit Issuer Performance – 2013 to 2015 Strategic Conclusions Traditional Acquirers Can Draw from Square How Advances in Supply Chain Technology Could Influence B2B Payments Contactless EMV Cards Finally Gain Traction in the UK Payment Acceptance M&A in Europe is Booming U.S. Acquirer’s Underwriting Rules Update From Our Archives: Revisiting the Ten “D”s of Prepaid Success February 2016 A Conversation with Jennifer Roberts, President of Strategic Alliances & Loyalty Solutions for Chase Android / Samsung Pay Launch Successfully, But Still Trail Apple Pay in Mobile Wallet Race Early Returns on EMV Chargebacks in the U.S. Survey of Financial Institutions Finds Wide Fraud Loss Ranges in the U.S. Market Outlook for Blockchain in Payments Cardless ATM Transactions: Leveraging Mobile Technology to Improve the ATM Experience U.S. Credit Card Market Segmentation Snapshot January 2016 Q4 2015: U.S. Credit Card Issuer Snapshot Updated Consumer Perspectives on Apple Pay Inching Toward Real-Time Rewards in the U.S. Potential Changes to Historical Exposure/Loss Relationships in Acquiring Merchant Aggregation: Growth Opportunity or Compliance Burden EMV Activity Rising Slowly but Steadily in the U.S. Interchange Regulation in Effect in Europe Payments M&A Activity Peaking in Germany November 2015 Redesigning Financial Services for Millennials: A Conversation with Max Levchin, Founder and CEO of Affirm Stable U.S. Credit Card Margins – Navigating The Way To Future Growth The Resiliency of Retail Credit Cards The Clearing House Stakes its Claim in Real-Time Payments Early Warning and clearXchange Join Forces CFPB Continues to Scrutinize Overdraft Programs October 2015 A Conversation with Will Graylin, Co-GM Samsung Pay, Inc. EMV Observations at the Liability Shift Q3 2015 U.S. Credit Card Issuer Snapshot Accelerating FinTech Innovation via the Financial Solutions Lab Credit’s Puzzling Growth Advantage over Debit EMV Implications in the Commercial Card Market September 2015 A Conversation with Scott Meyerhoff, COO and CFO of InComm Partnerships and Innovation as a Catalyst for Credit Card Growth Chase Enhances Competitive Positioning of Liquid The Potential for Card Linked Offers in Europe Are Narrowing C&I Loan Spreads Another Catalyst for Virtual Cards? European Real-Time Clearing Has Come of Age August 2015 A Conversation with Nicolas Huss, Chief Executive Officer of Visa Europe Stories from the First Data S1: Wells Fargo Merchant Services Q2 2015 U.S. Credit Card Issuer Snapshot More M&A in Digital Gift Cards: First Data/Transaction Wireless The Bank/Non-Bank Acquiring Alliance Phenomenon Negotiating Vendor Agreements: Timing Matters Jet.com’s Disruptive Approach to Retail and Payments July 2015 A Conversation with Alex Aguila, Sr. Director of Credit & Financial Services at Sam’s Club What to Expect from a Newly Independent PayPal Start-Up Spotlight: Insikt Tracking Mobile Payments: Wallet Comparison in the U.S. The Purchasing Card Rebate Conundrum – Basis Points or Dollars? Impact of Scale on Cost and Margin in the U.S. Merchant Acquiring Industry A Quick Look at Recent Changes in Gas Cards The Changing Distribution Landscape for Acquiring in the U.K. The Market for Real-Time Payments in the U.S. Remains Fragmented and Uncertain June 2015 A Conversation with David Boone, EVP U.S. Card Partnerships and Shared Services at TD Bank Card Network Economics: Increased Profitability Post-IPO The Impact on Value of Technology and Geography in Merchant Acquiring Navigating from Marketing Investment to Receivables Growth for the Credit Card Banks Consumer Perspective on Apple Pay Evaluating the Benefits of a Dual/Multi-Brand Credit Card Portfolio User Experience: The Neiman Marcus Mobile Wallet High Expectations for Apple Pay in the U.K. May 2015 A Conversation with Abeer Bhatia, Executive Vice President and CEO of U.S. Loyalty at American Express What’s Driving the Renewed Interest in P2P? It’s Not Always Payments ROAs of U.S. Credit Card Banks – Holding A Steady Course New Study on Capturing the €1 Billion European Small Business Card Revenue Opportunity Community Bank & Credit Union Mobile Banking & Remote Deposit Capture Snapshot Debit Network Distinctions Blur Q1 2015 U.S. Fleet Card Issuer Performance Snapshot April 2015 Enhanced Canadian Debit and Credit Card Code of Conduct Debit Benchmarking: 2014 Year-End Review Q1 2015 U.S. Credit Card Issuer Snapshot Consumer Payments Primary Research Examines Behaviors & Perceptions Millennials and Personal Financial Management: How Banks Can Capitalize The Neobank Emergence Durbin Amendment Bolstered EFT Network Growth Q4 2014 U.S. Fleet Card Issuer Performance Snapshot The Amazing Race: Differentiating the In-Store Experience March 2015 A Conversation with Shelley Freeman, Executive Vice President and Head of Wells Fargo’s Consumer Credit Solutions The New Generation of Alternative Lenders in the Merchant Acquiring Market Retailers with Plans to Grow Store Footprints…Yes, Stores? FDIC Guidance on Brokered Deposits Affects Many Prepaid Issuers Intensifying Mobile Wallet Competition A Look at Payments-Related Announcements at Mobile World Congress 2015 Monitoring the Evolution of the Closed-Loop Gift Card Market Prepaid in the Wild: New Primary Research Findings The Dynamics of Retail Card Acquisition Incentives Risk Model Management – Challenges in a Shifting Economy Inefficiencies in Debit Network Economics February 2015 4Q 2014 U.S. Credit Card Issuer Snapshot Apple Pay: Early Observations on Potential Fraud Exposure Countdown to the EMV Liability Shift – 212 Days to Go Falling Oil Prices and the Trickle-Down Effect on the Payments Industry Start-Up Spotlight: Marqeta A Quick Look at AribaPay Retailers Get Creative During Tax Refund Season Unprecedented Activity in Canadian Card Market Payments at the International Consumer Electronics Show Payments Industry Stock Price Tracker January 2015 Themes On Our Radar in 2015 Pressure on New Merchant Pricing in the U.S. Acquiring Industry Tracking the Leading Indicators – Loan Loss Provisioning for Credit Card Banks Kohl’s Rolls Out Tender-Neutral Loyalty Program First Data Adds Portability to POS Suite with Clover Mobile W3C: Another Player Joins Battle for Payments Standards Q3 2014 U.S. Fleet Card Issuer Performance Snapshot Best Practices in Securing the Point of Sale Payments Industry Stock Price Tracker November 2014 A Perspective on Payments Innovation and International Growth with Sebastian Siemiatkowski, Chief Executive Officer of Klarna Q3 2014: U.S. Credit Card Issuer Performance Snapshot Processor Contract Terms Impacting Value of Merchant Acquiring Portfolios Apple Pay – A User’s Perspective Does Alibaba’s Record-Setting IPO Introduce a New Payments Competitor? Positioning of Multi-Product Programs in Retail What is Bitcoin and How Does it Work? Current State of Bitcoin Acceptance eBay and PayPal Split: What’s Next? September 2014 A Quick Take on Apple Pay A Merchant Acquiring Perspective on Apple Pay SAP Acquires Travel Management Software Leader Concur The Evolution of Online Checking Untapped Opportunities in European Small Business Cards Q2 2014 U.S. Fleet Card Issuer Performance Snapshot Exploring Investment and Industry Analyst Reports for Trends in the Merchant Acquiring Space Q2 2014 U.S. Credit Card Issuer Performance Snapshot First Impressions on Industry Innovation at FinovateFall 2014 Merchant Acquiring Special Edition Acquirers Differentiating through Early Stage Investments A Look at the Partnership Landscape in the ISV Market Interchange Plus Pricing for Small and Mid-Sized Merchants Sales Compensation Among Large U.S. Acquirers Sponsor Banks Vary in Permitting ISOs Underwriting Authority The Death of Terminals? Will phone- and tablet-based points of sale replace the traditional terminal? Formation of People’s United Merchant Services More News from the Brazilian Market Consolidation and the Un-Banking of EU Acquiring Acquiring Opportunities in the Mid-Size Agent Bank Market August 2014 Changing Core Beliefs in Merchant Acquiring: A Conversation with Guy Harris, President of North America, Elavon U.S. EMV Update: Portfolio Conversions Headwinds to Credit Card Receivables Growth Beginning to Subside A Look at Merchant Acquiring’s M&A Activity Among Small Companies Mobile Wallets and Consumer Positioning The Changing Retailer Financial Services Landscape in Europe Tracking Amazon’s Payment-Related Moves Different Approaches for Renewing Vendor Agreements Payments Industry Stock Price Tracker June 2014 First Annapolis Releases FY 2013 Debit Benchmarking Results Navigating the U.S. Consumer Credit Card P&L Exploring Consumer Views in the U.S. Towards Credit Cards Synchrony Financial: A Quick Look at the S-1 Filing Retail Mobile Apps are Prevalent, But Slow to Adopt Payment Functionality U.S. Merchants Remain Slow to Surcharge Fleet Cards and EMV Migration Moms, Dads, and Grads: A Quick Look at 2014 Gift Card Offerings Payments Industry Stock Price Tracker April 2014 Q1 2014 U.S. Credit Card Issuer Performance Snapshot Issuer Perspectives on Debit Processing Relationships U.S. Commercial Cards: EMV Issuance on the Rise An Update on Mobile Wallet Trends in Canada Lack of EMV Awareness Persists Among Small & Mid-Market Merchants Starbucks’ Loyalty Program Continues to Click With Consumers 2014 Mobile Banking Study Findings P-Card Acceptance Update (Part 3) Mercury Payment Systems and the ISV Model Payments Industry Stock Price Tracker March 2014 A Conversation with Jason Oxman, Chief Executive Officer of the Electronic Transactions Association (ETA) U.S. Circuit Court Overturns Leon Ruling: Industry Implications Small Business Credit Card Risk Abates Mobile Payments Update: An Overview on Host Card Emulation (HCE) Payments Industry Stock Price Tracker February 2014 Q4 2013 U.S. Credit Card Issuer Performance Snapshot P-Card Acceptance Update (Part 2) Q4 2013 Canadian Credit Card Issuer Snapshot Acquiring Time Machine: Revisiting Price Elasticity in Merchant Acquiring Large Financial Institutions Choose Mass Card Reissues in Wake of Target Breach Blackhawk Network On the Move T-Mobile Launches Innovative Prepaid Product Update on Card Product Development Trends in Europe Federal Reserve Releases Tri-Annual Payments Study January 2014 U.S. EMV in 2013, and a Look Ahead Payments Industry Stock Price Tracker TD Enters Teen-Centric GPR Card Space in U.S. Citizens Bank Launches Almost Free Checking Brazil’s Acquiring Market Opening-Up IBM’s Data on Holiday Shopping Highlights Mobile’s Growing Importance Apple’s iBeacon: Pushing the Retail Envelope 2013 ATM Benchmarking Study Results November/December 2013 Q3 2013: U.S. Credit Card Issuer Performance Snapshot P-Card Acceptance Update How to Grow Credit Cards from Nine to Ten Figures An Early and Quick Look at Holiday Season Gift Cards A Perspective on the Pending IPO of GE Capital Retail Finance Payments Industry Stock Price Tracker October 2013 The Appeal of T&E Co-Brand Programs: A Look at Aimia’s New Arrangements The $800MM Braintree Acquisition and PayPal’s Pursuit of the Emerging Digital Marketplace Payments Industry Stock Price Tracker Paydiant’s Early Success as a White Label Mobile Payment Provider Credit Card Rewards and Deferred Interest Programs Are on CFPB Radar Screen Amazon Offers Seamless E-Commerce Payments Solution for Merchants September 2013 Layaway Continues to Evolve in 2013 Payments Industry Stock Price Tracker Retail Sales Give Pause on Strength of Recovery A Quick Look at the PayPal and Alliance Data Partnership Latest Interchange Regulation Shakes European Cards Markets The American Express, MasterCard, and Visa Announcement for Tokenization and the Impact on Digital Payments August 2013 From the Field: Sourcing Best Practices for Credit Card Issuers Payments Industry Stock Price Tracker Virtual Commercial Card Accounts: Providing Further Ease and Control for B2B Purchasing in the U.S. Q2 2013: U.S. Credit Card Issuer Performance Snapshot The Starbucks Card by the Numbers June/July 2013 Prepaid Revenue Growth Has Strong Tailwind Alliance Data: On the Move Summertime and the Giving Is Easy: Gift Card Offerings for Moms, Dads, and Grads Reading Apple’s Recent Patent and Acquisition Tea Leaves Payments Industry Stock Price Tracker Opportunities and Challenges Facing Coupon Integration into Mobile Banking May 2013 U.S. Government Benefits Shift into Digital Age Digital Adds New Flavor to M&A in Payments Space The ‘Share Economy’ and the Rise of Mobile P2P Commerce Mystery Shops Show that Promoting Debit is not a Priority for Leading U.S. Banks Commercial Cards: The Rebate Calculation Imperative Mobile & Commercial Cards: Helping Organizations Address T&E Challenges Payments Industry Stock Price Tracker April 2013 Q1 2013: U.S. Credit Card Issuer Performance Snapshot Facebook Continues Investment in Gifting Strategy First Annapolis Survey Provides Insight into Community Bank Processor Relationships Fleet Card M&A – A Supercharged Market Payments Industry Stock Price Tracker A Quick Look at POS Software Developers and Acquirers in the U.S. European Issuing M&A Update Top European Airlines Face Some Headwinds, But Mostly Opportunities, in Co-Branding Payments Industry Stock Price Tracker March 2013 Payments Industry Stock Price Tracker Employee Incentive Cards: The Open-Loop Advantage Outsourcing Servicing Functions to Credit Card Processors Commercial Cards: Delivery Models Matter TSYS/ NetSpend Transaction Offers Strong Signal of Prepaid’s End Game The Resurgence of the ATM Channel: Leading Banks’ ATM Strategies in 2012 Field Notes from the Isis Pilot January/February 2013 Payments Industry Stock Price Tracker A Closer Look at the U.S. Household Debt Burden European Card Market Growth Continues to Rebound Green Dot Makes Waves With GoBank 2012 Holiday Sales Register Mixed Results Q4 2012: U.S. Credit Card Issuer Performance Snapshot Debit in 2013: Life after Durbin December 2012 Discussion with FIS’ Gary Norcross on the Evolving Payments Market Overcoming the Mobile Payments Adoption Chasm Payments Industry Stock Price Tracker Payments 2012 – The Year in Review (and a look ahead) Mobile Marketing and Remote Mobile Payments Transform Holiday Shopping in 2012 Deck the Halls with Digital: A Look at 2012 Holiday Gift Card Trends November 2012 Starbucks: An Innovative Blend of Payments, Loyalty, and Customer Experience Mobile M&A Activity Suggests Battle over the Customer Purchase Journey GPR Prepaid User Experience: Targeting, Distribution, Features and Functionality, and Pricing Payments Industry Stock Price Tracker Q3 2012: U.S. Credit Card Issuer Performance Snapshot Recap of First Annapolis EMV Forum U.S. Bank Acquires FSV Payment Systems October 2012 The Comeback of FI Credit Card Issuance Merchant Wallet Enablement in the Isis Launch Markets Payments Industry Stock Price Tracker Mobile Banking Provides a Pathway to Mobile Payments A Framework to Evaluate Commercial Card Programs Post-Durbin Strategies of Banks Layaway Plans Retooled for Current Economic Environment Google AdWords Business Credit Card in the U.K.: Making a case for vertical-led payments strategies A Snapshot of Canadian Retail Payments September 2012 Apple’s Actions Spur Mobile Payments Speculation, Present Opportunities The Prompt Payment Rule & Federal Agency Commercial Card Programs Blackhawk IPO and the Value of Prepaid Distribution Revisiting Prepaid in the Context of Green Dot and NetSpend Debit Card Rewards – Not Quite Dead Yet Planning for Disruptive Change is an Imperative in the Payments Industry Amidst Regulation, Unbanked Population Grows Payments Industry Stock Price Tracker August 2012 Top 100 Retailers Enable More than Payments by Mobile U.S. Debit Volume Trends in 2012 Credit Risk Considerations of the Fixed Acquirer Network Fee Merchant Acquiring Earnings Round-Up An Update on Credit Card M&A Activity Q2 2012: U.S. Credit Card Issuer Performance Snapshot July 2012 Mobile Payments Perspective with CIBC’s Todd Roberts, Senior Vice President of Business Innovation and Growth Card Products Merchant Offer Networks and the Players Powering It All EMV Implementation: The Task Ahead P2P Payments Study: Mobile Drives Renewed Interest and Growth U.S. Branch Network Compression M&A Activity in the Consumer Incentive Industry Business Services Providers: Access to Potential Merchants and, Possibly, International Expansion Payments Industry Stock Price Tracker June 2012 Payments Industry Stock Price Tracker It Looks Like 2006 All Over Again for the Merchant Cash Advance Industry Measuring Beta for Credit Card Programs Travel Apps and their Place in a Corporate Travel Program Commercial Card Online Solutions: A Key Issuer Battleground May 2012 Potential Opportunities for Mobile B2B Payments An Update on the Health and Complexion of the European Payments Processing Market Q1 2012: U.S. Credit Card Issuer Performance Snapshot U.S. Micro-Merchant Activation Levels Surveying the Capabilities of Card-Not-Present Gateways in U.S. Merchant Acquiring Correlating Organizational Size & Commercial Bank Relationships Payments Industry Stock Price Tracker Growth Challenges in the Canadian Credit Card Industry April 2012 Co-Brand Cards: In It Together, the Top 25 Global Players Innovation in Rewards Programs Retailers Enter the Mobile Wallet Fray Financial Institution Prepaid Issuance Remains Limited A Snapshot View of the Small Business Trade Credit Market Ability to Pay – One Year Later Payments Industry Stock Price Tracker March 2012 Universal Commerce: A Conversation with First Data’s Lead for Global Product Management and Innovation, Mark Herrington A Quick Look at the Current State of the CFPB Comparison Websites for Merchant Processing: A Fragmented and Noisy, But Viable Market Biller, Police Thyself: NACHA’s New Rule For Telephone-Initiated Recurring Payments The Financial Impact of PCI Program Pricing in Merchant Acquiring KYC in the Mobile POS Market Opportunities for Electronic Payments in Higher Education Payments Industry Stock Price Tracker February 2012 The Transformation of Traditional Agent Banking Single Purpose Gift Cards in U.S. Acquiring A Revival of the Merchant Cash Advance Industry The Stalwart KPIs of Commercial Cards Q4 2011: U.S. Credit Card Issuer Performance Snapshot Back in Black for U.S. Small Business Credit Consumer De-leveraging: Have We Seen the End? Payments Industry Stock Price Tracker Mobile Commerce & Alternative Payments: SPECIAL EDITION The Other Guys in Mobile POS Retailer Alternative Payments Acceptance: Online and Mobile Mobile Fuels M&A Activity The Mobile Wallet Landscape Will 2012 Be the Breakout Year for Mobile Payments? Overview of Our Mobile Commerce & Alternative Payments Practice Subscribe to The Navigator Newsletter Our free monthly publication provides our perspective on payments industry trends. Subscribers also get access to the full archive of prior issues.